Online Transaction Status
This screen provides a register for all the electronic transactions placed through the Internet Banking.
Transaction Status
The Status column shows the up-to-date status an each specific transaction. The status of the transaction, depending on the system’s status (online/offline) may vary see 
What does the Transaction Created message mean?. The most frequent status types currently available are:
The Transaction Created message has two different meanings depending on the system status (shown in the message area of all pages).
When the system status reads Online
- The Online Banking System is able to process payments in an online/real-time environment.
- A payment processed while Online is posted immediately in the involved Bank account and it is reflected in both account balances and the account statement.
When the system status reads Transit or Offline
- Your payment is marked as Pending. The Internet Banking System can only mark your payment as an instruction for the next Online period.
- The payment is processed in the next available working-hours (next available Online). The successful posting of the pending payments is always subject to the available balances of the involved accounts.
- It is strongly recommended to always check the posting result of the Offline payments using the Online Transaction Status screen.
- Pending for Authorisation The transaction was created but approval is needed.
- Declined The transaction was Pending for Authorisation and a user with authorisation access declined the transaction.
- Canceled The transaction was Pending or Pending for Authorisation and canceled by the customer.
- Pending These are transactions that have not yet been posted to the core banking system.
- Submitted Sent from NETteller to the core banking system but no response received from the core banking system yet.
- Pending Subject to Final Authorisation Sent from NETteller to the core banking system but approval is needed in the core banking system.
- Completed Sent from NETteller and fully processed by the core banking system and applied to the account. All accounting/onward processing complete.
- Failed The Transaction failed in NETteller.
- Rejected Transactions that have been rejected from the core banking system.
Process Options
- Select the Account you wish to view from the drop down list. Using the Search select the period for the transactions you are interested in:
- You can select from Last Transactions for pre-defined periods from the drop down list or select by a date range.
- To select by a date range you must first select the User Defined option from Last Transactions drop down list. Enter the Date From and Date To.
- Once you have made your selection click Search, your selected criteria will be retrieved by the system.
- When searching for transactions note that the Transaction Date is the date the transaction was created. If the transaction was Pending for Authorisation and has been Approved or Declined by the authoriser the transaction date will not change. Rejected transactions will have the status Declined. Approved transactions will have the status Submitted or Pending if the system is Offline.
- Once you have selected the transactions you wish to view, you can then use the Filtering Options to view specific transactions.
- Filter Options:
- Amount From, Amount To: Enter numbers only, the Amount To is only available for corporate clients.
- Keyword: Enter text.
- Account: Enter the account number.
- Status and Type: Select the option from the list.
- Once you have made your selection and clicked Apply, your selected criteria will be retrieved by the system.
Cancel Transactions
- You can only cancel transactions that are pending or pending for authorisation.
- Check the check box in the cancel column of the transaction you wish to cancel.
- Click Cancel Transactions.
Other Options
- You can Print or Save the details by clicking on the print and export icons.
