Bill Payments

On this screen you can view a list of your Bill Payees.

Process Options

Quick Links

• Payment: Click this icon and you will be redirected to the New Payment screen where you can make a payment to the selected bill payee/company.
• Amend: Click this icon to edit the payee details.
• Delete: Click to delete the selected bill payee from the list.
• Click New Bill Payee to add a new payee to the list. Select the Service Provider and Bill Type and complete any other required information.

How do I process a Bill Payment?

• From Account: Select the from account to be debited.
• Company Name: This will display the partners name and is for information purposes only.
• Bill Type: This will display what type of bill is being paid and is for information purposes only.
• Total Amount Due: This will display the total amount that is due to be paid for the selected company and is for information purposes only.
• Click here to view details: By clicking on this link additional information will be displayed relating to the bill payment.
• Amount: Enter the amount to be debited.
• Click Back if you do not wish to continue with the bill payment, you will be re-directed to the previous screen.

Submit the Transfer

• When you have completed the details click Submit.
• You will now move to a confirmation page where you can review the details. You might be asked to input an OTP

  Some processes in the Internet Banking system require the input of an OTP (one time password) for security reasons. For example a TAN might be required when you make a transfer between your own accounts.

  How to Use an SMS OTP

  • click Send me a OTP.
  • an SMS will be sent to your mobile phone.
  • input the code number in the field SMS OTP.
  • when you click Save the system will validate the number. OTP numbers can only be used once.

  How to Use the Token Device

  • You must enter a new OTP for each transaction you make. OTP numbers can only be used once.
  • Click the button on the Token Device and a number will be generated on the Device screen.
  • Enter the OTP number, click Submit and then Confirm.

• Click Confirm. The system will check you are authorised to complete the process.
• Upon successful submission a message will be displayed on your screen. What does the Transaction Status Mean?

  The Transaction Created message has two different meanings depending on the system status (shown in the message area of all pages).

  When the system status reads Online

  • The Online Banking System is able to process payments in an online/real-time environment.
  • A payment processed while Online is posted immediately in the involved Bank account and it is reflected in both account balances and the account statement.

  When the system status reads Transit or Offline

  • Your payment is marked as Pending. The Internet Banking System can only mark your payment as an instruction for the next Online period.
  • The payment is processed in the next available working-hours (next available Online). The successful posting of the pending payments is always subject to the available balances of the involved accounts.
  • It is strongly recommended to always check the posting result of the Offline payments using the Online Transaction Status screen.

• You can print or save the e-receipt for the completed transaction by using the icons. The transaction number is from the internet banking system.